Discover our ISO 20000 software

ISO 20000:2018 specifies the requirements for a company to continuously establish, implement, maintain, and improve an IT service management system. In addition, it provides a framework with the basic processes to apply a service approach to management, justify investments based on their business benefits, and gain greater control over the proper functioning of services.

From GlobalSUITE solutions we conceived the ISO 20000 standard as a practical element of improvement, adapting this standard to the specific needs of your company, thus helping it to improve its information technology services or any other.

A standard that complements ISO 27001 perfectly and results in multiple benefits in the joint management of services and their security in your organization

“Demonstrate your commitment to the good management of services by implementing ISO 20000”

After a first phase of study and analysis of your organization, we adapt everything in ISO 20000 to the needs of your company, to ensure that the standard becomes an element of improvement of your services.

An added value of the project is that we can align the ISO 20000 standard with other standards such as ISO 22301, ISO 9001, ISO 31000, but especially with ISO 27001 that will improve the management of your company’s information security.

Among the main benefits of an ISO 20000 implementation, we can highlight the following:

• Image: Having ISO 20000 certification substantially improves the image of your company in the market, making the standard an added value to its services. Boosts the brand image.
• Market: ISO 20000 is being sued by the Public Administration and demanded by large companies to be able to work with them.
• Increases customer satisfaction.
• Improving the organization itself:
• Increases efficiency in MANAGING IT services.
• Reduce costs and optimize IT services or others.
• Increases the quality and productivity of services.
• We are entering a cycle of continuous improvement.

In short, to implement and certify your company in ISO 20000 offers the guarantees that a third party has evaluated the management of its services in accordance with this standard.

ISO 20000 places special emphasis on putting technology at the service of the business. In each and every process mention spending control is made, with a specific process for this where cost optimization (the budgeting and accounting process) is centralized.

The customer-to-client approach also makes technologies one more business-generating element. The idea of seeing information systems how an expense changes.

Suppliers and customers will see how it improves their relationship with the organization, translating this into benefits with the customer (better service delivery, better image) and with the suppliers (better management and alignment with our business).