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ISO 20000 Service Management

Discover our ISO 20000 software

ISO 20000 GlobalSUITE software® that facilitates the implementation, management and maintenance of a Service Management System based on ISO 20000. It enables a single integrated system to be maintained with the 13 processes of the ISO 20000 standard fully automated.

Cmdb

It provides the full functionality for the development of a configuration management database (CMDB), key in ISO 20000.

Process management

It allows you to manage service levels, business relationships, business continuity, availability, capacity, etc. simultaneously.

Ticketing

This module allows the management of incidents and problems, service requests, complaints, customers and employees, among others.

Documentary manager

Documentary structure by clauses and procedures, version control, expandable capacity and modifiable structure.

Project Management

It allows the coordination of different projects, work teams and visualize statistics of the general status of the project.

Meeting minutes

Record of actions of the security committee, automatic sending of minutes to all attendees via email and saved in the document manager.

Plans

Historical of availability, capacity and training plans and allocation of metrics for tracking.

Claims management and customer satisfaction

It enables the prioritization of claims and the conduct of customer satisfaction surveys.

Command Box

The comprehensive dashboard enables the management and strategic control of the organization through different metrics and indicators.

GlobalSUITE® at a glance

Thanks to GlobalSUITE’s integrated approach®, the solution’s foundation can be leveraged to grow with the different modules and tools that make up the platform, thereby taking advantage of synergies and corresponding cost and time savings. The platform can be licensed in an integrated form or separately from each of its products.

Core of the software

The most important section of the tool allows you to manage the reference lines, CIs associated with services, configuration, etc. In addition, it is possible to export and import ICs to optimize the times in the CMDBdeployment.

Service catalogues

Enables service catalog definition and service level management (SLA)associated with services for further evaluation and generation of service reports.

Consulting and Auditing services management

What does ISO 20000 bring to your company?

Reference consulting

From GlobalSUITE Solutions we firmly believe that the best way to demonstrate the effectiveness of our services is to manage it in a correct and structured way. In an enterprise context where IT is essential, we need to ensure the good performance of our services and implement ISO 20000, you will achieve savings in time management and costs.

“We help you integrate your Environmental Management System with other standards such as ISO 9001 and ISO 45001”

Our Team

Our team has more than 15 years of experience and is made up of:

Lawyers and engineers
Lead Auditor, ISO 27001, ISO 20000, ISO 22301, Lead Implementer.
DPD Certification
CISA, CISM, CGEIT, CRISC
PMP, ITIL, CDPP, COBIT 5 Foundations

''Take it a step further in the maturity and management of your company by implementing ISO 20000''

<strong>MORE INFORMATION</strong>Talk to one of our experts now!
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