ISO 20000 Service Management
We support Excellence in Process Management and Requirements Related to the Provision of IT Services

Discover our ISO 20000 software

The ISO 20000 GlobalSuite software® that facilitates the implementation, management and maintenance of a Service Management System based on the ISO 20000 standard. It enables a single integrated system to be maintained with the 13 processes of the ISO 20000 standard fully automated.

Keep threats and risks under control
Ensure that the company’s assets and information are properly managed
Establish and operate traceability processes
Continuous monitoring and improvement

Features

Cmdb

It provides the full functionality for the development of a configuration management database (CMDB), key in ISO 20000.

Process management

It allows you to manage service levels, business relationships, business continuity, availability, capacity, etc. simultaneously.

Ticketing

This module allows the management of incidents and problems, service requests, complaints, customers and employees, among others.

Documentary manager

Documentary structure by clauses and procedures, version control, expandable capacity and modifiable structure.

Project Management

It allows the coordination of different projects, work teams and visualize statistics of the general status of the project.

Meeting minutes

Record of actions of the security committee, automatic sending of minutes to all attendees via email and saved in the document manager.

Integration with Power BI

Make the most of GlobalSuite data® by performing an executive dashboard in a Business Intelligence tool such as Power BI.

Claims management and customer satisfaction

It enables the prioritization of claims and the conduct of customer satisfaction surveys.

Balanced Scorecard

The comprehensive dashboard enables the management and strategic control of the organization through different metrics and indicators.

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Consulting and Auditing services management

What does ISO 20000 bring to your company?

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The solution at a glance
Thanks to the integrated approach of GlobalSuite®, you can take advantage of the foundation of the solution to grow with the different modules and tools that make up the platform, and thus take advantage of the synergies and the corresponding savings in costs and time. The platform can be licensed in an integrated form or separately from each of its products.
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