The ISO 20000 GlobalSuite software® that facilitates the implementation, management and maintenance of a Service Management System based on the ISO 20000 standard. It enables a single integrated system to be maintained with the 13 processes of the ISO 20000 standard fully automated.
Discover our ISO 20000 software
It provides the full functionality for the development of a configuration management database (CMDB), key in ISO 20000.
It allows you to manage service levels, business relationships, business continuity, availability, capacity, etc. simultaneously.
This module allows the management of incidents and problems, service requests, complaints, customers and employees, among others.
Documentary structure by clauses and procedures, version control, expandable capacity and modifiable structure.
It allows the coordination of different projects, work teams and visualize statistics of the general status of the project.
Record of actions of the security committee, automatic sending of minutes to all attendees via email and saved in the document manager.
Integration with Power BI
Make the most of GlobalSuite data® by performing an executive dashboard in a Business Intelligence tool such as Power BI.
Claims management and customer satisfaction
It enables the prioritization of claims and the conduct of customer satisfaction surveys.
The comprehensive dashboard enables the management and strategic control of the organization through different metrics and indicators.