Critical processes8 / 48BIA · ISO 22301:2019
Overall target RTO4h2 h less than last year
Business processes6 of 48 · by criticality
ProcessRTO · RPOCriticality
E-commerce platform2 h · 15 minCritical
Billing and collections4 h · 1 hCritical
Customer service8 h · 2 hHigh
Logistics and warehouse12 h · 4 hHigh
Payroll and HR24 h · 8 hMedium
Financial reporting48 h · 24 hMedium
Approved recovery plans12 / 15
2026 test programme- DRP drill · data centrePassed
- Crisis committeeNeeds improvement
- Backup restorePlanned
6 improvement actions open · 2 overdue