Business Continuity: Crisis Management with GlobalSuite®

A crisis is any event that puts a company's reputation, image or operations at risk: an attack, an internal mistake, a fire or losing your biggest client. By definition you can't predict it, so what you can prepare is the response.

This white paper covers what can trigger a crisis, how to prevent it and how to act when it happens. It is written for the business continuity, risk and communications leads who need the crisis management plan ready.

Who sits on the Crisis Committee

• Crisis manager
• Communications lead
• Legal lead
• HR lead
• Department heads

What's in the guide

1. Causes and impactsExternal and internal attacks, accidents and environmental factors, and how they hit reputation, investment, sales and talent.
2. PreventionRisk management, a communications network protected against malware, DDoS and sniffers, and an annual training and awareness plan.
3. Detection and the committeeThe channels for reporting an event, the data the crisis manager must record and when to convene the committee.
4. Communication modelStart, follow-up and end of the crisis: who to inform at each stage and through which channels, from the corporate website and social media to the call tree.
5. Back to normal and drillsHow to review the crisis afterwards, update the plan with the lessons learned and set an annual testing calendar.

Where GlobalSuite® comes in

The guide shows how GlobalSuite® links incidents to crisis management plans and emails the committee when an incident meets certain conditions. It also records the action sequences until the crisis is closed and keeps the risk map and test plan with full traceability.